Projects

At the heart of every project is the user.

Explore the different ways my projects fulfill this mission.

Schedule a Payment

for Say Insurance

From wireframes to hi-fi mockups, this feature would let users schedule an automatic payment on the date of their choosing. View every step of the process, including multiple usability tests.

Online Cancel

for Say Insurance

1. We're told Say Insurance is shutting down.

2. Customers can't cancel their policies online.

This is the story of how I helped our call center avoid hundreds of phone cancellations through an online cancellation feature.

Email Revamp

for Say Insurance

A complete rewrite & redesign of every email sent by Say Insurance. Sounds simple, right?

Take a look at the process to modernize Say's emails & streamline our design/communication in a user-centric way.

Usability Field Test

for LaurenBateman.com

This in-person test was conducted as a part of my Web Publishing class at university.

I asked 2 users to complete tasks to uncover ways to improve the user experience of Lauren Bateman's online guitar lesson website.

App Store Carousel

for the Say Insurance App

When my team released an app, we needed content to display in the App Store.

My job was to design a slideshow that highlighted our top features.